Frequently asked questions when choosing a Hybrid Mail plan.
Which eCommerce platforms do you support?
Our software works seamlessly with Shopify and Shopblocks.
How long does the setup take?
Typically, the setup with your eCommerce website and the storage and allocation of all your products can be completed within one week (depending on how soon your products can be delivered to us).
What sectors do you work with?
The sectors which particularly benefit from our pick and pack services are: subscription box companies, beauty brands, luxury brands, vitamin companies, healthcare and wellbeing brands.
Do you include a returns service?
Absolutely. As returns are an integral element of online shopping, we manage returns for many of our customers.
Do I need to insure my own stock?
No. We provide complimentary insurance for all our pick and pack customers.
Do you have minimum order quantities in place?
Yes. We work with businesses, typically sending 500+ items per month. If you are not quite reaching this quantity, please contact us as we may still be able to help.
Do you provide for all package sizes?
No. Typically, we work with businesses sending small to medium-sized packages.
Can I cancel or change my subscription at any time?
Yes. The subscriptions are flexible, so on month by month basis, you have the option to move to a more appropriate subscription or to the free Standard option.
Is it Pro-forma payments or is credit available?
With all of our pricing options, you can pay with secure top-up pro forma payments. In addition, for Pro and Trade customers, there is a credit option (subject to a credit check).
Is this a vat service?
Yes. All prices quoted will be subject to VAT at 20%.
Can more than one person from our business use the same subscription?
Yes. On our Plus, Pro and Trade options, you can have multiple user accounts.