Faq's Something you’re not quite sure about? Check below or give us a call

  • What services do you provide?

    At Flow, we provide direct mail, leaflet distribution, hybrid mail, contract packing, pick and pack, print management and graphic design. We also offer these on a trade basis for relevant customers.

  • How can I trust you will do a good job?

    Firstly, our sales consultants are incentivised and measured on the number of 5* testimonials they receive, rather than the number of sales they make. This helps ensure they always put you, the customer, first. Further, we are award-winning, established since 2008 and accredited with ISO9001, ISO14001 and ISO27001.

  • Do you charge VAT on your services?

    We are a VAT registered company; therefore, most of our services are charged with VAT. The exceptions usually come with some print - leaflets, flyers and brochures normally do not incur VAT.

  • What's the difference between direct mail and leaflet distribution?

    Both direct mail and leaflet distribution send a printed item (such as a leaflet) through peoples letterboxes. However, direct mail posts these through, using individual addresses, whereas leaflet distribution delivers these to postcode sectors at a time (such as all of HD6 1). We would generally recommend direct mail when you have a niche audience and wish to personalise the message (Dear Joe Bloggs...), such as targeting Landlords in Manchester. Leaflet distribution is most appropriate when targeting people who meet a specific target demographic, such as people looking to move in Manchester.

  • What's the difference between leaflet distribution, door to door and flyer drops?

    Nothing. These are all the same service, whereby leaflets are delivered in specific areas going from door to door. A more targeted and often confused service is direct mail, whereby the leaflets (or other printed items) are posted to individual addresses.

  • What is the response rate from direct mail?

    The DMA research shows a 9% average response rate for direct mail campaigns. In a recent JICMAIL report, "in Q2 of 2019…consumers engaged with 91% of all Direct Mail. By Q2 2020, this figure had soared to 96%." So contrary to some views, direct mail is increasing in its effectiveness. We have a blog on the subject, which you can read by clicking here.

  • How can I improve the ROI from my marketing?

    Marketing campaigns are most effective when you repeat to the same audience regularly. This creates touchpoints, which build brand awareness, brand trust and brand engagement. The strategy is known as drip effect marketing

  • How much does leaflet distribution cost?

    The price of leaflet distribution depends on the quantity and what you are delivering. Our package is an all-in-one service - consultation, demographic targeting, artwork, print and distribution through the Royal Mail. Be wary of low prices, some reportedly as low as £25 per 1,000! Consider, it takes approximately six hours to deliver 1,000 flyers, and with the national living wage at £8.91 per hour, the cost before any other overheads or making a profit is £53.46. It is vital you choose a credible company rather than a cheap one!

  • Which eCommerce platforms do your pick and pack service support?

    Our eCommerce systems link seamlessly with Shopify, and we are also introducing Shopblocks as an additional eCommerce partner.

  • What is a personal print portal?

    A personal print portal is a bespoke built print management SAAS platform software programme that enables you to hold, order and review all your print from a branded portal. This makes your print purchasing much simpler, faster and cheaper. 

  • I've had cheaper quotes elsewhere; why should I use Flow Fulfilment?

    When comparing prices for jobs, it is always prudent to do your due diligence on potential suppliers. We are award-winning, long-established, have ISO9001, 14001 and 27001 and a host of 5* reviews. In addition, our Sales team are Sales Consultants, meaning they can consult and advise you on the most appropriate and effective strategies to fulfil your specific business needs. Price is always important, but the value is the most important.

  • Which areas are your services available?

    All our services are available across the UK.

  • What are your payment terms?

    We work on a Pro-forma basis with all new clients. Some clients, upon request, can move to credit terms subject to credit checks. We also provide money-saving subscription options for print management, hybrid mail and pick & pack.

  • How do I apply for a job?

    Flow Fulfilment is part of The Flow Group. On our group website, you can apply for jobs

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